5. Our relationships. Hajj requires clear mind, honest intentions, and patience (sabr). To provide the best Hajj experience, we seek and maintain strong relationships to ensure that clients are always well-accommodated because many things can impact the experience in Saudi Arabia. Notwithstanding the challenges of a religious pilgrimage, our customer satisfaction is the highest in the industry. We take pride in providing the best service because Hajj is a huge responsibility and we want to ensure that you, our Hujjaj, are well-accommodated and satisfied so you can focus on your Hajj rites and rituals.
4. Our meticulous planning. We plan and plan. And then we plan some more. With a challenging trip like Hajj, you want to go with someone that has a Plan A, a Plan B, and a Plan C. We start planning our Hajj programs 10 months prior to the departure date, which includes training our group leaders, involving our reputable scholars, selecting the best hotels and airlines, to selecting the menu and bus drivers. While there are no guarantees, we try to take every precaution necessary to ensure you have a pleasurable trip with us. Hajj is a huge undertaking and it is a big investment for you, and we try our best to ensure your trust is in good hands as you embark on this once-in-a-lifetime journey.
3. Our manasik accommodations are one of the best in the industry: From our prime location in Mena, the way we divide our camps for easier accommodations, including air conditioner in every tent; our prime location and services in Arafat, with two Air Conditioners in every tent, brand new bathrooms, blanket availability on request in Arafat; to our private space in Muzadalifah where you can enjoy a nice hot meal under the stars in the open desert. There are no other tour operators that can provide you with what Dar El Salam tries to provide.
2. Our customer service is world renowned. Specifically, from the time you register for a Dar El Salam trip, you are assigned a dedicated staff member whose job is to ensure all of your questions are answered and you have peace of mind before you even begin your journey. While on Hajj, our staff attempts to accompany you until your safe return home. We do our very best to make this trip as comfortable and accommodating as possible. This is why we believe that we are the best Hajj & Umrah tour operator in North America and the largest in the world. Our satisfied customers are testament to our work effort.
1. Our commitment to you. You are our number one responsibility. Our commitment to customers like you is what has made Dar El Salam one of the best Hajj & Umrah service providers in the world.