Wednesday, March 07, 2012
Aslaaam o Alaikum Brother Syed,
JazakAllah. Hope you and your family are doing well too by the grace of Allah! I am providing my feedback below as per your request:
-Service provided by Houston Office was excellent, very personalized.
-Hotel arrangements were excellent and very convenient, both in Medina and Makkah.
-Representative in Medina was excellent, very friendly and accommodating. And in Makkah was good.
-Visiting Mazaarat was very informative and properly arranged. The guide at both places were good.
-The only part that I have a suggestion for is regarding the car service from Medinah to Makkah and Makkah to Jeddah, they could only speak Arabic which made it difficult for any communication. I would suggest that the agent should have drivers who can speak other languages as needed to accommodate the travelers. Especially the driver from Makkah to Jeddah, I would not recommend him for future services due to his poor attitude.
Overall, allhumdolilah, it was a pleasurable experience through Dar El Salam and we will definitely recommend DES for the future.
JazakAllah again for all your help. Take care. Allah Hafiz.
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