Hajj 2009 Survey
We would like to thank you for choosing to perform Hajj with Dar El Salam Travel.
May Allahu Subhanahu Wa Ta’ala accept your Hajj and all your duas (Ameen)
We strive to provide the best possible Hajj services, and we therefore request that
you complete this survey and return it to us while the memories of the Hajj trip
are still fresh in your mind. We would appreciate it if you would return the completed
survey by January 10th 2010 or earlier.
Please enter the information or select the
appropriate rating to complete the survey.
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2.1. |
How satisfied are you with the flow of information between you and Dal El Salam
Travel when making your travel plans prior to the Hajj trip?
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2.2. |
How satisfied are you with the administrative seminars / services provided
by Dar El Salam prior to the Hajj trip (in the USA / Canada)?
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2.3. |
How satisfied are you with the administrative services / guidance provided
by your Group Leader / Program Manager during the Hajj trip?
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2.4. |
How satisfied are you with the response of your Group Leader / Program Manager
to your concerns / issues?
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Please share your thoughts and comments on any aspect of the Administrative Services
above:
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3.1. |
How satisfied are you with the religious education provided prior to the Hajj
trip (in the USA / Canada)?
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3.2. |
How satisfied are you with the religious education / guidance provided by your
Religious Guide/ Imam during the Hajj trip?
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Please share your thoughts and comments on any aspect of the Religious Services
above:
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4.1. |
How satisfied are you with your hotel accommodation in Makkah?
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4.2. |
How satisfied are you with the food arrangement in your Makkah hotel?
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4.3. |
How satisfied are you with your hotel accommodation in Madinah?
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4.4. |
How satisfied are you with the food arrangement in your Madinah hotel?
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4.5. |
How satisfied are you with the transportation arrangement between Makkah and
Madinah?
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4.6. |
How satisfied are you with the tour (Ziyaraah) in Madinah?
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Please share your thoughts and comments on your stay in Makkah and Madinah:
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Dar El Salam made arrangements for hotel in Azizyah in compliance with the Hajj
Ministry’s regulation requiring the pilgrims to stay in the greater Makkah area
prior to the start of Hajj on the 6th and 7th of Dhul Hijjah. Dar El Salam made
the arrangement such that the hotel was accessible during the entire Manasik of
Hajj.
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5.1. |
How satisfied are you with your accommodation in the hotel in Aziziyah?
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5.2. |
How satisfied are you with the food arrangement in your Aziziyah hotel?
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5.3. |
How satisfied are you with the transportation arrangement between the hotel
in Aziziyah and Al-Masjid Al-Haraam?
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5.4. |
How satisfied are you with the proximity of the hotel in Aziziyah to Mena?
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5.5. |
How satisfied are you with the access to the hotel in Aziziyah during the Manasik
of Hajj?
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Please share your thoughts and comments on your stay in Aziziyah:
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Dar El Salam made special arrangements for tents and facilities in Mena that
provided better service to the pilgrims and was closest to the Jamaraat. Special
arrangements for tents and facilities were also made in Arafaat to be near Jabal
Al Rahmah as well as to facilitate timely departure from Arafaat to reach
Muzdalifah.
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6.1. |
How satisfied are you with the accommodation (tents) in Mena?
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6.2. |
How satisfied are you with the food arrangement (meals, refreshments, hospitality)
in Mena?
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6.3. |
How satisfied are you with the restroom facilities in Mena?
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6.4. |
How satisfied are you with the accommodation (tents) in Arafaat?
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6.5. |
How satisfied are you with the food arrangement (meals, refreshments, hospitality)
in Arafaat?
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6.6. |
How satisfied are you with the restroom facilities in Arafaat?
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6.7. |
How satisfied ar e you with the cleanliness of the camps in general?
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6.8. |
How satisfied are you with the transportation arrangement during the Manasik
of Hajj (not withstanding the road closures which is out of our control)?
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Please share your thoughts and comments on your stay in Mena and Arafaat:
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7.1. |
How satisfied are you with your Hajj trip overall?
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Please share your thoughts and comments on any aspects of our Hajj program that
could be improved upon:
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8.1. |
If you have the opportunity to perform Hajj in future, InshaAllah, will you
consider travelling with Dar El Salam?
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8.2. |
Would you recommend Dar El Salam Travel to your family and friends for Hajj
travel?
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8.3. |
Are you more likely to travel with Dar El Salam for Umrah and other trips?
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Thank you for completing the survey. It will help us to understand our Hajj services and how to improve it in future. Please
submit the survey to Dar El Salam Travel.
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